IT Telephony Engineer


About this role: IT Telephony Engineer

About this role: IT Telephony Engineer

  • Provide support to enterprise level customers regarding advanced UC and UCCE issues. Leverage your knowledge and experience with problem resolution of CUCM, Cisco Unity Connection, SIP, Voice Gateways, Cisco Dialer and UCCE scripting and break/fix support.
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Experience with a disciplined development methodology and release management process
  • Proven and demonstrated ability to perform complex problem isolation within telecommunication infrastructure
  • Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocolsCisco Certifications (i.e., CCNA, CCNA-Voice, CCNP, etc.,) preferred but not required



  • 4 years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco Dialer
  • 2 to 4 years of experience troubleshooting and supporting UCCE [ICM, CVP} solutions.
  • Strong experience troubleshooting Cisco Routers and Nexus Switches, H.323, SIP and/or MGCP deployment and support experience, and Session Border Controllers ,Cisco CSS deployment and support experience is a plus
  • Prior experience administering, or supporting LAN/WAN [QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures
  • Experience configuring and troubleshooting Voice Gateways SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Jervis Jimmy Dey is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Jervis Jimmy Dey
Brunel Energy Qatar Doha

All fresh vacancies in your mailbox?

Sing up for the Brunel job alert

Look at our privacy statement

Other people also looked at