Bilingual Customer Services Representative

PUB337759

About this role: Bilingual Customer Services Representative

About this role: Bilingual Customer Services Representative

Introduction

We’re hiring a top talent bilingual customer service representative for a global and innovative pharmaceutical company in Greater Toronto Area for a one-year contract with possibility of extension based on performance as the company is thriving in the market.

This position will support the Customer Service team and the Sales team through promoting customer satisfaction and building strong customer relationship in a professional setting, special projects and other duties related to customer service and sales administration as requested.

Responsibilities

  • Efficiently and promptly answers inquiries, requests and in bound calls from customers and sales force
  • Identify customer needs and most effective method of meeting those needs
  • Promote good relationships with external and internal customers
  • Display active awareness and concern for the customer
  • Participate actively in domestic product distribution and returns
  • Process customer orders and return in accordance with established procedures
  • Trace shipments and advises of order status
  • Research and process credit requests
  • Participate in improving quality and productivity
  • Adhere to procedure and quality standards
  • Back up other customer service representatives
  • Keep themselves current with all company procedures that apply to their job function

Requirements

Requirements

Requirements

  • Holds a diploma in related field
  • 1 to 3 years of relevant experience in customer services
  • Bilingual in French and English
  • Excellent interpersonal and effective verbal and written communication skills
  • Proficiency with MS Office Suite (Word, Excel, and PowerPoint, etc.)
  • Knowledge of the SAP environment
  • Strong mathematical, record keeping, organizational and problem-solving skills
  • Experience with order processing techniques and material distribution process is an asset
  • General knowledge of shipping/receiving processing techniques
  • Ability to handle multiple tasks and time management to meet deadlines
  • Keen on providing quality service to the customer and actively aware of customer needs

Benefits

Benefits

What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

Join the Brunel Family

Join the Brunel Family

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Quynh Vo is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB337759

Account manager

Quynh Vo
Brunel Canada - Calgary
q.vo@brunel.net

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